What are you looking for?

Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at +233274755078 or send us a mail at info@akeftechnologies.com with your questions/queries.

Top ten most popular FAQs

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, AKEF Technologies Managed IT Service means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support and IT staffing needs. It also means we act as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in somewhere in the world. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Service Contracts vary by provider. Some providers offer month-to-month programs while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

If possible, write down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Often times, close the program and restart the computer to reset the system since this can possibly resolve the problem. If the issue persists, feel free to call us or send us a mail

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting or security solutions, AKEF Technologies make it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. We serve as your “one stop shop” for all your managed IT service needs and we do it all for one fixed monthly fee – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows, Linux or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We have you covered.  Need to transition from one ecosystem to another?  We’ll be there for you.

Couldn’t find your answer? Ask a question